DESIGNING & DEVELOPING SCALABLE APPLICATIONS
SINCE 2019
ABOUT ME
I'm a Lead Engineer with 7+ years of experience building scalable platforms, AI-driven automation, and the kind of systems that enterprises bet their business on.
What I bring to the table isn't just code - it's end-to-end ownership. From requirement gathering and PRD creation, through sprint planning and architecture design, to writing production-grade code, generating test cases, and deploying to customers - I operate as a single-handed force. I've worn every hat: Full-Stack Developer, Technical Architect, Backend Engineer, Forward-Deployed Engineer, and Conversational AI Developer.
I build intelligent systems - from multi-tenant chatbots using Rasa, Dialogflow & Microsoft Bot Framework to modern Agentic AI workflows and autonomous AI agents. My expertise in NLP, intent resolution, and conversational design has cut support call volumes by 40% and transformed how enterprises interact with their customers.
I've mentored 18+ engineers - 10 of whom earned promotions - championing clean code practices, system design thinking, and engineering excellence. I architect for 99%+ uptime, optimize for 30%+ performance gains, and build with a philosophy that every line of code should be maintainable, testable, and production-ready.
EXPERIENCE
Lead Engineer
Architecting high-scale platforms supporting 350K+ live customers across major telecom operations, leading cross-team initiatives across 15+ microservices with 99%+ uptime.
- Architected and developed high-scale platforms using Node.js, TypeScript & Python, supporting 350K+ live customers.
- Improved system performance and API responsiveness by 30%, enabling faster digital interactions.
- Led cross-team engineering across 15+ microservices, ensuring 99%+ uptime.
- Mentored 18+ engineers (10+ promoted) with structured code reviews and best practices.
- Owned delivery for 4+ enterprise products with on-time sprint completion.
- Built secure integrations with Kafka, Salesforce, Dynamics 365 & Firebase Auth.
Software Development Engineer
Built multi-tenant conversational AI platforms using Rasa, Dialogflow & Bot Framework, reducing support calls by 40% and engineering secure healthcare integrations.
- Developed conversational AI solutions using Rasa, Dialogflow & Microsoft Bot Framework, reducing support calls by 40%.
- Engineered secure healthcare integrations (EHR, appointments, authentication).
- Built foundational chatbot dashboards & automation flows, still used as core product components.
- Improved chatbot accuracy through training data analytics and continuous NLP tuning.
Python Developer Intern
Built automated data ingestion APIs feeding system metrics into Elasticsearch and developed real-time Plotly Dash & Flask performance dashboards.
- Built automated data ingestion APIs collecting system metrics from distributed servers into Elasticsearch.
- Developed Plotly Dash & Flask dashboards for real-time hardware performance analysis.
- Collaborated with hardware and system engineering teams for seamless data integration.
SKILLS
Programming Languages
Python
Node.js
TypeScript
JavaScript
C
Java
Shell
Data Engineering & Conversational AI
AI & Agentic Tools
API & Web Development
GraphQL
Express
Django
Flask
FastAPI
Supabase
React
Database Management
MySQL
MSSQL
PostgreSQL
MongoDB
Redis
Firebase
DevOps & Deployment
Docker
Jenkins
Kafka
Git
GitHub
GitLab
Postman
Linux
Design & Multimedia
Figma
Canva
Photoshop
Lightroom
Illustrator
Blender
PROJECTS
Customer Experience Platform
Lead Engineer & Solution Architect
Modernized enterprise CXP platform with 15+ microservices enabling onboarding, billing, payments & order lifecycle operations. Improved API response times by 30%.
- Modernized enterprise CXP platform with 15+ microservices enabling onboarding, billing, payments & order lifecycle.
- Improved API response times by 30% via TypeScript migration & optimized service orchestration.
- Engineered unified portals for Customers, Enterprise, Admin, Sales & Support teams, improving assistance workflows and resolution speed.
- Delivered analytics dashboards driving data-backed decision making.
- Integrated with Salesforce & Dynamics 365 and secure Firebase RBAC for enterprise identity control.
Event-Driven Notification Platform
Lead Engineer & Technical Architect
Architected a high-availability, event-driven notification system supporting millions of annual events with 98%+ delivery SLA across SMS, Email, Push & WhatsApp.
- Architected a high-availability, event-driven notification system supporting millions of annual events with 98%+ delivery SLA.
- Built automated & scheduled multi-channel delivery (SMS, Email, Push, WhatsApp) with intelligent routing via Kafka.
- Delivered observability dashboards for delivery performance, message tracking & operational analytics.
- Led core development & continuous enhancements for 2.5 years, ensuring scalability & cross-platform adoption.
Multi-Tenant Chatbot Automation Platform
Core Engineer
Designed and implemented an enterprise-grade Conversational AI platform enabling rapid chatbot deployment across healthcare & telecom — reducing hospital call center load by 40%.
- Designed an enterprise-grade Conversational AI platform enabling rapid chatbot deployment across healthcare & telecom before LLM-based automation emerged.
- Delivered secure, scalable digital assistance — from appointment scheduling to medical report access, medication guidance & real-time care status.
- Reduced hospital call center load by 40% through intelligent self-service chatbot automation.
- Integrated Rasa & Bot Framework for custom NLU implementation and superior intent recognition.